improving “Wealth” prospecting clients to 63%, using behavioral forecasting data (connected banking) with empowerment 

for BOTH TIAA.org and Nuveen.com experiences to reach 87% brand redesign updates and 100% (from 23%) WCAG 2.1 compliance, including financial calculator tools and narrative content

for Wealth Management consistency using an existing tokenized system for delivery handoffs for delivery teams

for Nuveen with global language support after finalizing a 0-1 foundational system to improve development and delivery velocity with WCAG compliance.

for Nuveen.com with narrative storybook architecture, including the “who, what, why, when, where” content personalization tagging

to overhaul TIAA’s rebrand adoption from 11% to 97% of L0-L3 site experiences

for a PFM application evolution with predictive Monte-Carlo simulations for recommended investment strategies

and readiness across research, design, content, creative and systems LOE for up to 41% velocity improvements

Aero was the core application with both Lobby and Gates management experience my team oversaw daily, replacing a legacy terminal. It evolved significantly in both feature set and mobile modular designs support.

Mobile Agent was the first native mobile application launched in operations to compliment Aero. It moved from utility features to a fully developed ops tool for managing lobby and (gates) boarding management.

Although originally tested and deployed in Aero, feature planning showed it needed it’s own app, introducing a better flow with selector scrolling that won awards and improved CX public relations for United.

Developed on IBM PaaS, we rapidly developed wireframes for inflight service with similar UX patterns for the IMC App. Food compensation with loyalty status miles and NFC card payment support were solutioned.

Delivered a 2.0 airport-wide app for agents from global research in flight management into design delivery of at-a-glance airport-wide management at every airport a multiple levels of flight, passenger, and baggage management.

Global Network Operations Center asked to consolidate several tools into a single dashboard for rapid ops decisions on aircraft maintenance planning. Complex policies with scheduling were simplified for quicker decisions.

A Zebra hand scanning tool for baggage management, including freight. Researched designs for new devices in extreme conditions. Poor lighting criteria with winter gloves and goggles to reduce operational failures.

We consolidated and improved a policy CMS experience for both call center and airport staff with new customer event handling recommendations. Workshop design thinking JTBD and urgency scenarios were applied.

The outside curbside app is a utility used at airports for “curb” check-in and baggage payments. Requiring a mouse and keyboard, the new app could migrate touchpads. Readability and environmental extremities evaluated.

With hundreds of weekly “Jet Bridge Jesus” moments - people deboarding without their wheelchairs, we evaluated planning tools to improve staffing between flight capacity and scheduling to reduce operational delays and improve CX.

Real-world generative uses, and identify and use popular generative AI RAG models and tools to apply prompt engineering techniques. AI Tools for project management and techniques to support projects with ethics to execute projects impact on project management.

Comprehensive foundations to generative AI and LLMs. Specializations include cloud and RAG foundations of large language models (LLMs), diverse applications, and the ethical impacts crucial for responsible AI development and deployment.

Part of Gies’ MBA, 7-course Specialization covers leading organizational teams with analytical tools in business situations from leadership frameworks. Strategic, human resource, and org. foundations for capturing value for competitive advantage across business portfolios.

Agile Project Management analyzes product best practices to identify project requirements, evaluate stakeholders, and problem-solve. Project charters and align project scope among stakeholders with project SMART goals and effective negotiation skills.

Advanced token design systems certification on setup, managing and scaling for multiple brands and experiences. This includes advanced Figma training certifications.

Part of Gies Business (iMBA, iMSM) Evaluate how to create, capture, and maintain value creation including five forces analysis and strategic positioning business models. Coordinate functional areas, resources, and systems with external environments for performance.

Certification courseware included six courses in CX product design including Enabling CX Delivery, Research For Seamless CX, Prioritizing Your CX Efforts, Culture Transformation, Advanced CX Measurement, and lastly Design For Differentiation.

Double Majored in design and film with a Computer Art focus in 2D, 3D, programming, motion animation, and some game design application training.